Is Your Hospital Age-Friendly? Non-profit Launches Hospital Ratings & Reviews Engine for Older Adults and Family Caregivers


The Age-Friendly Institute today announced the launch of a hospital ratings and reviews engine on its website. Features include a listing for each of the country’s 6,000 hospitals with Medicare five-star quality ratings and crowd-sourced reviews from a fast-growing community of older adults and family caregivers. Consumers are familiar with reviewing products and services before making purchase decisions, but this is the first such product specifically designed to capture the needs, wants and customer satisfaction levels of older adults.

  • Leslie Pelton, Vice President at IHI, welcomed the Health section launch, saying, “activating the older adult to ask for age-friendly care is a space that still requires more attention. We’re excited to see this additional exposure and tremendous growth catalyst for the system.”
  • Age-Friendly Institute Executive Director Jody Shue said “we’re pleased to help older consumers find the care that’s best for them. With increased demand from older adults, age-friendly healthcare will continue to grow and become ubiquitous.”
  • The sentiment was echoed by The John A. Hartford Foundation President Terry Fulmer, who has advanced the concept of an age-friendly ecosystem. “Older adults now have a powerful tool to compare and comment on whether hospitals are focused on what matters most as we age,” said Dr. Fulmer. “We now have a feedback loop to fuel further improvements that can lead to safer, more evidence-based, age-friendly hospital care across the country.”
  • Ardeshir Hashmi, MD, FACP, Chair for Geriatric Innovation at Cleveland Clinic said “we’re very committed to age-friendly care and are delighted to see this additional focus on the older adult constituency. This new initiative, and the fact it scales to be seen by so many people, can only help us get better, and I see this as an outstanding opportunity for us to continually optimize service to all older adults and caregivers”.